HVAC Installer Job Description:

These positions are full-time, Monday through Friday, and participate in an on-call rotation. M.Air business hours are 7:00 am through 5:00 pm each day.

Position Summary:

The HVAC Installer is responsible for the safe, professional, and efficient installation of heating, ventilation, and air conditioning systems in residential and light commercial applications, including equipment replacements, new construction, and system upgrades.

This position requires a strong work ethic, attention to detail, mechanical aptitude, and a commitment to delivering quality workmanship. The HVAC Installer works as part of a coordinated installation team to complete projects on schedule, meet applicable codes and manufacturer specifications, maintain a clean and safe jobsite, and provide a positive customer experience.

Every installation represents the company’s reputation. Success in this position means completing the job correctly, communicating effectively, supporting the team, and taking ownership of the finished product.

Essential Duties and Responsibilities:

Equipment Installation and Workmanship:

Install HVAC equipment and related components in accordance with approved job specifications, manufacturer instructions, applicable codes, and company standards.
Install furnaces, air conditioners, heat pumps, ductless mini-splits, ventilation equipment, thermostats, ductwork, refrigerant piping, condensate drains, and associated system components as assigned.
Complete equipment change-outs, new construction installations, and system upgrades.
Install and connect ductwork, plenums, fittings, registers, grilles, equipment supports, and related air distribution components.
Complete refrigerant piping, condensate management, venting, combustion air, and electrical/control connections within the employee’s training, qualifications, and legal scope of work.
Coordinate with plumbing and electrical trades when work requires additional expertise or licensed trade involvement.
Verify equipment placement, clearances, service access, drainage, airflow provisions, and installation details before considering the job complete.
Perform required startup procedures, system checks, testing, and commissioning according to manufacturer requirements and company procedures.
Identify installation conflicts, defective materials, missing parts, and unexpected site conditions; communicate issues promptly rather than proceeding with an improper installation.
Protect the customer’s property and existing finishes throughout the installation process.

Safety and Code Compliance:

Follow all M.Air safety procedures, applicable OSHA requirements, building and mechanical codes, and manufacturer instructions.
Use required personal protective equipment and appropriate tools, ladders, lifting equipment, and fall protection.
Follow safe procedures for handling refrigerants, electrical components, gas-fired equipment, combustion venting, and other installation hazards.
Maintain awareness of jobsite conditions and stop work when an unsafe condition or potentially hazardous installation is identified.
Report accidents, near misses, property damage, equipment defects, and safety concerns immediately.
Maintain required certifications and qualifications for assigned work, including applicable refrigerant-handling credentials.
Never bypass safety devices, ignore code requirements, or conceal installation deficiencies to save time.

Job Planning and Productivity:

Review assigned work orders, installation scope, equipment specifications, drawings, material lists, and special instructions before beginning work.
Confirm that required equipment, materials, tools, and jobsite access are available.
Communicate missing materials, scheduling conflicts, scope discrepancies, and potential delays to the appropriate manager as early as possible.
Organize work to minimize unnecessary trips, wasted materials, downtime, and disruptions to other trades.
Work efficiently while maintaining installation quality, safety, and compliance.
Coordinate work sequencing with coworkers, general contractors, other trades, and the office team.
Take responsibility for assigned tasks and contribute to the overall progress of the installation.
Avoid preventable callbacks by verifying connections, controls, drainage, venting, and system operation before leaving the jobsite.

Quality Control and System Commissioning:

Inspect completed work for workmanship, code compliance, proper support, sealing, insulation, and accessibility.
Verify required electrical and control connections, condensate drainage, refrigerant-system integrity, combustion venting, and other applicable installation requirements.
Complete required startup and commissioning checklists, measurements, and test results.
Verify thermostat operation, equipment staging, system response, and proper operation of applicable heating and cooling functions.
Identify and correct deficiencies within the employee’s scope before requesting final inspection or turnover.
Escalate unresolved problems to the installation manager or appropriate technical resource.
Support inspections, punch-list completion, warranty requirements, and corrective work as assigned.

Customer Service and Professionalism:

Represent M.Air professionally when interacting with customers, general contractors, inspectors, vendors, and coworkers.
Arrive prepared and on time, wearing the required M.Air uniform and maintaining a professional appearance.
Communicate respectfully and clearly regarding installation progress, jobsite access, disruptions, and completion expectations.
Protect floors, walls, furniture, landscaping, and other property; use appropriate coverings and cleanup procedures.
Maintain a courteous, solution-oriented attitude, even when the job becomes challenging.
Direct customer questions regarding system operation, scope changes, pricing, or additional work to the appropriate person when authorization is required.
Provide basic equipment-operation instructions and customer handoff information as assigned.
Never make unauthorized promises, pricing commitments, scope changes, or warranty representations.

Documentation and Job Closeout:

Complete all required work-order documentation in the M.Air’s designated system, including Sage Field Operations when applicable.
Record installation details, equipment model and serial numbers, materials used, test results, startup information, and outstanding deficiencies.
Upload required jobsite photos showing equipment installation, connections, completed work, and relevant concealed components before they become inaccessible.
Document changes to the original scope, unexpected conditions, additional material requirements, and work requiring follow-up.
Communicate job status, completion, inspection needs, and outstanding items to the office and installation manager.
Confirm that required documentation, checklists, photos, and commissioning records are complete before closing out the job.
Ensure the customer and office team have the information needed for warranty registration, invoicing, future service, and maintenance.

Required standard: A job is not complete simply because the equipment is installed. It is complete when the installation is verified, the jobsite is clean, required documentation is submitted, and outstanding issues are communicated.

Tools, Vehicles, Materials, and Equipment:

Maintain and properly use assigned tools, equipment, and personal protective equipment.
Keep M.Air vehicles clean, organized, fueled, and ready for work.
Perform routine vehicle inspections and promptly report maintenance needs, damage, or safety concerns.
Organize and secure equipment and materials to prevent damage, loss, and unnecessary waste.
Track material usage and report shortages, defective products, and damaged equipment.
Use M.Air tools, vehicles, and materials responsibly.
Maintain an organized work area and return unused materials, tools, and equipment to their designated locations.

Teamwork and Accountability:

Contribute to a team culture built on cooperation, respect, shared responsibility, and professional pride.
Help coworkers when appropriate, share knowledge, and support the overall success of the installation.
Take ownership of assigned work rather than assuming another team member will finish or correct it.
Communicate problems directly and constructively through the appropriate channels.
Accept coaching, feedback, and direction from supervisors and experienced team members.
Avoid gossip, finger-pointing, unnecessary negativity, and behavior that undermines team morale.
Support service technicians and other departments by providing accurate installation information and identifying issues that may affect future serviceability.
Recognize that the success of the team depends on each person completing their responsibilities consistently.

Estimating, Site Evaluation, and Material Takeoffs:

Perform site evaluations for HVAC equipment replacements, new installations, system upgrades, and new construction projects as assigned.
Gather accurate field measurements, equipment information, photographs, and jobsite conditions necessary to prepare installation estimates.
Review plans, specifications, existing equipment, ductwork, refrigerant piping, venting, electrical requirements, condensate drainage, access limitations, and other installation considerations.
Identify required equipment, materials, fittings, accessories, labor, specialty tools, subcontractor coordination, and other resources necessary to complete the proposed scope of work.
Prepare accurate material takeoffs and equipment lists, including quantities, sizes, model information, and special-order requirements.
Identify potential complications, code compliance issues, concealed conditions, equipment access concerns, and other factors that may affect installation cost, schedule, or feasibility.
Estimate labor hours and crew requirements based on project complexity, site conditions, equipment type, and installation scope.
Identify opportunities to improve installation efficiency, equipment serviceability, energy performance, and long-term system reliability.
Communicate discrepancies between the existing conditions, customer requests, project plans, and proposed scope to the appropriate manager before an estimate is finalized.
Coordinate with suppliers and the office team to obtain equipment specifications, material availability, lead times, and pricing as needed.
Prepare estimates using company-approved estimating tools, templates, pricing structures, and procedures.
Clearly document assumptions, exclusions, allowances, required customer-provided items, and work that may require additional authorization.
Submit estimates and supporting documentation for review and approval according to company policy.
Maintain accurate records of field measurements, material lists, and estimating notes so the installation team can use the information to plan and execute the work.

Estimate Handoff and Scope Management:

Review approved estimates, proposals, work orders, plans, and specifications before beginning installation.
Confirm that the approved scope, equipment selections, material requirements, and installation expectations align with actual site conditions.
Identify missing materials, scope discrepancies, estimating errors, and potential cost overruns as early as possible.
Communicate changes in site conditions, customer requests, and additional work requirements to management before proceeding beyond the approved scope.
Prepare supplemental material lists, labor assessments, or change-order information when additional work is identified.
Obtain the required authorization before performing work that changes the approved scope or creates additional charges.
Provide feedback to management on actual labor hours, material usage, unexpected conditions, and differences between estimated and actual project costs.
Help identify recurring estimating errors, installation inefficiencies, and opportunities to improve the accuracy of future estimates.

Additional Estimating Performance Expectations:

Estimating performance will be evaluated based on:

Accuracy: Field measurements, equipment selections, material quantities, and labor assessments are complete and reliable.
Scope identification: Installation requirements, exclusions, and potential complications are identified before work begins.
Cost awareness: Estimates account for appropriate labor, equipment, materials, and known jobsite requirements.
Communication: Missing information, risks, and changes are communicated promptly.
Estimate-to-actual performance: Actual labor and material usage are documented to support continuous improvement.
Authorization: Pricing, customer commitments, and changes to approved work follow company approval procedures.

Estimating Authority

The employee is responsible for preparing accurate field information and estimates within their assigned level of training and authority. Final pricing, discounts, contractual commitments, and changes to approved customer scope must follow M.Air approval procedures. No employee may promise pricing or authorize additional work outside their designated authority.

Qualifications and Requirements:

Required:

Mechanical aptitude and the ability to learn HVAC installation practices.
Ability to use hand tools, power tools, measuring devices, and installation equipment safely.
Ability to read and follow work orders, equipment installation manuals, plans, and technical instructions.
Commitment to safe work practices, quality workmanship, punctuality, and professional conduct.
Ability to work cooperatively with coworkers, customers, contractors, and management.
Ability to follow instructions, accept feedback, and complete required documentation.
Valid driver’s license and acceptable driving record, if driving is required for the position.
Ability to meet the physical requirements of HVAC installation work, with or without reasonable accommodation.

Preferred:

Previous residential or light commercial HVAC installation experience.
Experience with equipment change-outs, new construction, ductwork, refrigerant piping, and system startup.
Knowledge of HVAC electrical controls, airflow, combustion venting, condensate management, and equipment commissioning.
EPA Section 608 certification appropriate to assigned refrigerant-handling duties.
Familiarity with applicable mechanical codes, manufacturer specifications, and inspection requirements.
Experience with heat pumps, ductless systems, high-efficiency furnaces, or hydronic heating applications.
Relevant technical school, apprenticeship, manufacturer, or industry training.

Physical and Working Conditions:

The position involves working indoors and outdoors in varying weather conditions and in occupied homes, commercial buildings, construction sites, crawlspaces, attics, mechanical rooms, and other confined or difficult-to-access locations.

The employee must be able to perform the essential physical functions of the position, with or without reasonable accommodation, including:

Standing, walking, bending, kneeling, crouching, climbing, and reaching for extended periods.
Working on ladders and elevated surfaces when properly trained and equipped.
Lifting, carrying, positioning, and maneuvering HVAC equipment, ductwork, tools, and materials within applicable safe-lifting practices and available assistance.
Using hand tools, power tools, and measuring instruments.
Working around dust, noise, temperature extremes, construction materials, and other typical jobsite conditions.
Wearing required personal protective equipment.

Work Schedule:

Generally Monday through Friday, based on the company’s assigned installation schedule.
Standard work hours are established by management and may vary according to project requirements.
Overtime, early starts, schedule adjustments, or occasional extended days may be necessary to meet project commitments.
Reliable attendance, punctuality, and readiness to begin work at the scheduled time are essential.
Employees are expected to communicate absences, delays, and scheduling conflicts according to company policy.

Performance Expectations:

Performance will be evaluated based on the employee’s ability to consistently demonstrate:

Quality: Installations are complete, code-compliant, reliable, and consistent with M.Air standards.
Safety: Required safety practices are followed without shortcuts.
Productivity: Work is completed efficiently while maintaining quality and safety.
First-time completion: Preventable deficiencies, missing components, and callbacks are minimized.
Documentation: Work orders, required photos, commissioning records, and closeout information are completed accurately and on time.
Customer experience: Customers and contractors receive professional, respectful service, and their property is protected.
Dependability: The employee arrives prepared, follows through on commitments, and communicates issues promptly.
Teamwork: The employee contributes to a cooperative work environment and supports the success of the entire team.
Accountability: The employee takes responsibility for their work, corrects mistakes, and applies feedback to improve performance.
Stewardship: M.Air vehicles, tools, equipment, materials, and customer property are treated with care.

Our Team Standard:

We win together, solve problems together, and take care of the customer together.

We expect every installer to take pride in their work, support their coworkers, communicate openly, and leave every job in a condition they would be proud to put their name on.

Our standard is not simply to install equipment. It is to deliver safe, dependable, professional systems that serve our customers well and protect the reputation of our company.

Safety & Compliance:

Follow all M.Air safety policies and procedures.
Maintain compliance with applicable local, state, and federal codes and regulations.
Use proper PPE and maintain safe jobsite conditions.
Operate company vehicles and equipment safely.
Maintains a meticulously clean, inventoried, stocked, tooled, M.Air service vehicle. Participates in periodic inventory and truck inspections.
Maintains tools and machinery in good condition and uses all tools in a safety-conscious manner.

Teamwork & Communication:

Participate in team meetings, training, and coaching sessions.
Support dispatch and scheduling efforts through effective communication.
Collaborate with coworkers and assist other departments when needed.
Mentor apprentices or junior technicians when assigned.
Basic change order cost-estimating experience.
Computer proficiency to include Microsoft Word, Excel, Google Workspace, Digital CRM & Dispatch Software. *Sage Field Operations – Bonus.

On-Call Responsibilities:

Participate in scheduled after-hours and weekend on-call rotation.
Respond to emergency service calls in a timely and professional manner.
Maintain readiness and availability during assigned on-call periods.

Physical Requirements:

Ability to lift, carry, push, and pull equipment and materials. Ability to lift 50lbs regularity, 75 lbs. occasionally and lift 100lbs with assistance.
Ability to work in confined spaces, crawlspaces, attics, rooftops, and mechanical rooms.
Ability to stand, kneel, bend, climb ladders, and work in varying weather conditions.
Natural or corrected vision to see and focus for close, distance, peripheral vision with normal depth perception.
Ability to work extended hours, nights, or weekends.
Ability to safely operate service vehicles and tools.
Ability to work under stressful conditions and may be exposed to verbal and/or physical confrontations.

Educational/Certification requirements:

GED or high school diploma or equivalent.
Journeyman license.
Preferred: Associate’s degree in related field.
Vocational training or apprenticeship program.

Schedule:

Full-time - Core hours 7:00 am through 5:00 pm
Monday through Friday
Participation in rotating on-call schedule required
Overtime may be required based on seasonal demand and emergency service needs

Reporting Structure:

Reports To:

Service Manager.
Field Supervisor.
Operations Manager.

May Work Closely With:

Dispatch Team.
Customer Service Representatives.
Install Team.
Warehouse & Parts Personnel.
Other Service Technicians.

Manhattan Plumbing & Heating

HVAC Installer

About the Job